Refund policy

Cancellation and Refund Policy

Prior to Shipment Cancellation (Applicable only for orders placed and delivered in India):

You can contact our customer care team by email at customercare@shreeshivam.com or by phone at +91 7222955555 during business hours (Monday through Saturday, 10 AM to 06 PM) if the order or the item(s) you wish to cancel have not yet been dispatched.

In certain circumstances, we shall cancel the order and reimburse your money within 3–4 business days of receiving your cancellation request.

Refund Procedure for Cancelled Orders:

  • Pre-shipment cancellation: Refunds are processed within 7 business days of the cancellation request.
  • Post-shipment return: Refunds are processed once the returned product is received and verified at our warehouse.

Method of Payment:

  • Online Payments (Net Banking / Credit or Debit Cards): Refunds will reflect in the same account within 7 business days.
  • Cash on Delivery: Bank transfer is initiated within 7–14 business days upon return of the product.

Note: The money may take an additional 2–3 business days to appear in your account. Shipping or COD fees are non-refundable.

Discount Vouchers and Cancellations:

If discount vouchers were used during payment and the order is later cancelled, the vouchers will be considered used and cannot be reused.

Returns, Replacements, and Refunds for Indian Orders:

  • Returns and exchanges are allowed within 3 days of delivery.
  • Contact customer support via email at customercare@shreeshivam.com within 7 business days.
  • Provide your order ID, reason for return/exchange/refund, product image, and invoice copy.
  • Pickup will be arranged within 2–3 business days. Items must be returned in original packaging with all seals, labels, and barcodes intact.
  • Only unused, sealed, damaged, defective, or incorrect products are eligible for return/replacement.
  • If approved, we will refund or replace the invoiced rupee value of the product.

Product Exchange Policy:

  • If exchanging for a product from another category, any price difference must be paid.
  • If the new product costs less than the original, the balance will be issued as store credit.
  • No cash refunds will be given for lower-priced exchanges.
  • Replacements are subject to stock availability. If unavailable, a full refund will be provided.

Non-returnable/Non-exchangeable Items:

  • Products damaged due to misuse or overuse
  • Products without original packaging, tags, or accessories
  • Tampered order ID numbers
  • Used or altered items
  • Requests after 3 business days of delivery
  • Free products or gifts

Special Return Rules During Campaigns:

During mega sales or campaigns, special return/exchange/refund rules may apply. These will be mentioned on the respective promotion banners. Contact customer care for clarification if needed.

Damaged, Defective, or Incorrect Product Received:

  • Initiate return within 3 days of delivery.
  • Email us at customercare@shreeshivam.com with your order ID, a product image, and invoice copy.
  • We will arrange pickup in 2–4 business days. Replacement or refund will be initiated once the product is verified.
  • If a replacement is unavailable, a full refund will be issued.

Free Gifts and Partial Order Returns:

  • Free gifts must be returned with the main product.
  • Partial returns are allowed only if all components and gifts are included.

Refund Process for Returned Orders:

  • Refunds are processed once products are received and verified at our warehouse.
  • Online payments: Refunds are credited to the original account within 7 business days, plus 2–3 days for reflection.
  • COD: Refunds are transferred via bank transfer within 7–10 business days after receiving the product and your bank details. Add 2–3 days for amount reflection.
  • Option for store credit refunds via Shree Shivam coupons is also available for future purchases.